Privacy policy

Introduction

This policy covers how Berkeley Myles Solutions Ltd will collect, use, disclose, transfer and store your data, including when you use this website and when you sign up for early access to IG-One.

Our pledge to you is to:

• Hold your data securely
• Never sell your data, and only share it with the service providers that help us run our business, or when you ask us to
• Use your data to tailor the information we provide you and improve services

Who we are

Berkeley Myles Solutions Ltd is the developer of IG-One, ProgressPlus and Javelin. IG-One is an MRP system for UK manufacturers, covering enquiries, quoting, planning, production and quality. We are based in Glasgow and are part of Banyan Software.

Berkeley Myles Solutions Ltd is the controller of the personal data described in this policy, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our contact details are at the end of this policy.

This privacy policy covers how we handle your data. Your use of this website (the ‘website’) is governed by the Terms (the ‘terms’) displayed on the website.

Berkeley Myles Solutions Ltd views the personal privacy of users as an important issue, and is committed to protecting and maintaining the security of personal information provided to us through this website. This Privacy Policy forms part of the terms of use of the website and describes how we treat personal information that we receive through your use of the website.

When you use our website

Website hosting and log files

This website is hosted by Netlify. Like most websites, its servers record basic technical information when a page is requested, such as your IP address, browser type and the page you asked for. This is used to deliver the site, keep it secure and fix faults. Our legal basis is legitimate interest.

Website analytics

If you accept cookies, we use HubSpot to understand how people use this site, such as which pages are visited and how often. If you reject cookies, the HubSpot tracking code is not loaded and none of this information is collected.

We do not currently use any other analytics service, and we do not use cookies to show you advertising on other websites. If this changes we will update this policy and the cookie list below, and ask for your consent first.

Our fonts are served from this website, so no font provider receives your details.

Cookies

Our website uses cookies. Cookies are small text files which are delivered onto your computer by websites that you visit.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Your choice

When you first visit, we ask whether you accept optional cookies. Nothing optional is set until you choose. If you accept, the HubSpot cookies described below are set. If you reject, only the strictly necessary item that remembers your choice is stored.

You can change your mind at any time using “Cookie settings” at the bottom of any page. You can also delete cookies in your browser settings. Most browsers allow you to refuse to accept cookies.

Our legal basis for strictly necessary storage is legitimate interest. Our legal basis for optional cookies is your consent.

Cookies we use

• Strictly necessary. We remember whether you accepted or rejected optional cookies, so we don’t ask again on every page. This is kept in your browser’s local storage and is not sent to us.
• Analytics (optional). If you accept, HubSpot sets cookies that show us how the site is used and link your visits to the details you give us if you sign up for early access. They last up to 6 months.

HubSpot lists the cookies it sets at knowledge.hubspot.com.

When you provide personal data

Early access sign-up

When you sign up for early access to IG-One, we collect your first name, last name, work email address, company, job title, sector and current system, plus anything else you choose to tell us in the message box.

The form sends these details straight to HubSpot, our customer relationship management system. The form also sends the page you signed up from and, if you have accepted cookies, the HubSpot cookie identifier, so we can see which pages you looked at before signing up.

We use these details to reply to you, set up a call and assess whether IG-One suits your business. Our legal basis is legitimate interest, and taking steps at your request before entering into a contract.

If you tick the box to receive IG-One updates and news, we will also send you marketing emails. Our legal basis for this is your consent, which you can withdraw at any time using the unsubscribe link in any email or by contacting us.

We keep early access details for as long as we are discussing IG-One with you. If you become a customer, your details become part of your customer record. If you do not, we delete or anonymise them when they are no longer needed, unless you have asked to keep receiving updates.

Support

We hold basic customer details in our secure locally based database Call Logbook and ProgressPlus database.

At times, customers will provide us with a copy of their customers’ data. This information is processed to help us resolve a customer issue or as part of a version upgrade. After we have finished we will delete this data.

Our legal basis for processing this information is contract and we do so to fulfil a service to you.

Implementation

Similar to Call Logbook, we hold basic customer details and data import details in our secure local server.

Individuals securely store seminar attendees and printed paper copies of customer’s basic data from Call Logbook for customer site visit. This data is not processed and is filed in a secure cabinet.

Our legal basis for processing this information is contract and we do so to fulfil a service to you.

Sales

We have an archive of customer data, sales invoices held securely in our filing cabinet.

Our legal basis for processing this information is contract and we do so to fulfil a service to you.

Payments via Direct Debit

We use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at gocardless.com/legal/privacy.

Data in IG-One

This policy covers our website and our dealings with you. When a business uses IG-One, the data it puts into the product (such as parts, customers, jobs and quality records) is handled under that customer’s agreement with us, where the customer is the controller and we process the data on its behalf.

IG-One customer data is kept in UK data centres. It is never used to train AI models, and customers can export it at any time.

When you use other services

When you use LinkedIn, how your personal information is held is described in LinkedIn’s own privacy policy.

If you send us a private or direct message on LinkedIn the message will be stored on that platform. We will respond within 2 weeks and it will not be shared by any other organisations. In some situations, when we do this we identify if there is a legitimate interest and balance it against the individual’s interests, rights and freedoms. If there is a legitimate interest contact details are moved to our secure database.

Our legal basis for processing this information is legitimate interest and we do so to fulfil a service to you.

When you contact us directly

When you phone us (for enquiry)

We will only collect personal information that you consent to provide to us in order to deliver a product or service.

When you phone us (for support)

We will only collect personal information that you consent to provide to us in order to resolve the support issue. Our legal basis for processing this information is contract and we do so to fulfil a service to you.

When you email us

When you contact us via email, we will retain your email and our response to it for as long as the business issue remains.

When you write to us

When you contact us via post, we will retain your letter/postal address/personal information and our response to it in our locked filing cabinet for as long as the business issue remains. After this, the information will be confidentially destroyed.

When we meet in person

When you attend an event we will only request your name and address/business card in order to provide a service. We will never share these details. You can withdraw consent at any time and if you withdraw consent the email will be suppressed/deleted and never used again.

When we contact you

Email and newsletters

We may email you regarding a contract or service or in response to a request you have made. Your data will be stored for the purpose and time required to fulfil this. The legal basis for this is contract.

We send newsletters and product updates by email. To provide these, we record contact details including your email address and name in HubSpot. We collect this data via consent, for example the tick box on our early access form, and also when we feel there is a legitimate interest.

When we identify a legitimate interest we balance it against the individual’s interests, rights and freedoms.

We only send emails to you promoting Berkeley Myles Solutions Ltd and its products if there is consent or legitimate interest. If you are an existing customer, or have been in touch with us about our products, you have not asked us to stop and you have engaged with the content recently, we may continue to contact you about similar products. The legal basis for this is legitimate interest.

Every marketing email includes an unsubscribe link. If you unsubscribe or withdraw consent, your email address will be suppressed so it is never used for marketing again.

Post

We rarely communicate to you via post however when we do the legal basis for processing this data is legitimate interest.

Information is stored for as long as we feel necessary or we no longer believe it in your interest.

Who we share data with

We never sell your personal data. We share it only with service providers who process it on our behalf and under our instructions, or where the law requires it. These include:

• HubSpot, for our customer records, the early access form, website analytics (if you accept cookies) and email
• Netlify, which hosts this website
• GoCardless, which processes Direct Debit payments

Some of these providers are based in, or use staff and systems in, the United States. Where your data is transferred outside the UK, we make sure it is protected by appropriate safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or the UK’s International Data Transfer Addendum to standard contractual clauses.

Your rights

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. You have the right to:

• Access the personal information we hold about you
• Have inaccurate information corrected
• Have your information deleted
• Restrict how we use your information
• Object to us using your information, including for direct marketing
• Receive your information in a portable format
• Withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us using the details below. We will respond within one month.

Read more about your individual rights on the Information Commissioner’s Office website – ico.org.uk

Access to personal information

Berkeley Myles Solutions Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘right of access’ request. If we do hold information about you we will:

• Give you a description of it
• Tell you why we are holding it
• Tell you who it could be disclosed to
• Let you have a copy of the information in an intelligible form

Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Links to other sites

The website may contain hyperlinks to other sites that are not maintained by Berkeley Myles Solutions Ltd. We are not responsible for the content, security, or privacy practices employed by other websites. You should review the privacy policy of each individual website you access via hyperlinks from this website, and assess whether the policy of each website is satisfactory to you before you use the other websites.

Security of collected information

We maintain strict standards to protect your personal information and take all reasonable steps to protect personal information from loss, destruction, misuse, modification, disclosure or unauthorised or inappropriate access. If there is a data breach that must be reported, we will notify the ICO within 72 hours of becoming aware of it, and we will tell you without undue delay if it is likely to put your rights and freedoms at high risk.

Changes to this policy

We keep our privacy notice under regular review. This privacy notice was last updated on 29 September 2026.

Since this policy is under regular review, you may wish to check it each time you submit personal information. If you do not agree to these changes, please do not continue to use website to submit personal information. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice.

You can access this policy at any time through the link at the bottom of our websites.

How to contact us

Berkeley Myles Solutions Ltd endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with transparency and clarity in mind. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.