Customer agreement
Your subscription is governed by your Order Form together with the three documents below.
Last updated · 25 September 2026General terms and conditions
The core terms for every subscription: payment, intellectual property, confidentiality, suspension, termination and liability.
Service specific terms
Terms for the subscription itself, setup and professional services, support, updates, usage and AI features.
Data processing agreement
How we process personal data on your behalf, including our obligations as processor and the approved subprocessors.
How the documents fit together
The Order Form sets out the services, users, fees and term of your subscription. The general terms and conditions, the service specific terms and the data processing agreement form part of the same agreement. Where the general terms and the data processing agreement conflict on the processing of personal data, the data processing agreement prevails.